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Privacy Policy

Last Updated: May 2026

1. Introduction

At Shenzhen Sefowod Automation Equipment Co., Ltd. ("Sefowod", "we", or "us"), we respect your privacy and are committed to protecting your personal and commercial data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, request a quote (RFQ), or engage in OEM/ODM partnerships with us.

2. Information We Collect

To provide precise engineering solutions and process global orders, we may collect:

  • Contact Information: Name, company name, email address, phone/WhatsApp number, and business address.
  • Technical & RFQ Data: System specifications, motor sizing requirements, application scenarios, and custom engineering drawings submitted for OEM/ODM evaluations.
  • Website Usage Data: IP addresses, browser types, and navigation behavior via standard cookies to improve our website experience.

3. Engineering Data & IP Confidentiality

As a manufacturer specializing in independent R&D and custom motion control, we understand the critical nature of Intellectual Property (IP). Any technical blueprints, firmware requirements, or proprietary machinery details you share with us for custom stepper motors, servo drives, or HMI integrations are treated strictly under Non-Disclosure Agreement (NDA) standards. We do not share your custom engineering data with third parties or competitors.

4. How We Use Your Information

We use the collected information exclusively to:

  • Provide accurate technical consultations and product sizing.
  • Process orders, manage shipping logistics, and handle customs documentation.
  • Deliver post-sales technical support and firmware updates.
  • Comply with international trade regulations and legal obligations.

We strictly do not sell, rent, or trade your personal or business data to third parties for marketing purposes.

5. Data Security

We implement commercially reasonable security measures, including secure servers and SSL encryption, to protect your data against unauthorized access, alteration, or disclosure.

6. Your Privacy Rights

Depending on your location, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights or opt out of commercial communications, please contact us directly.

7. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact our global support team: